Code, LLM-as-judge, and audio checks run on every conversation — so you know exactly where your agent is failing, and why.
Thanks for calling Acme Support, this is Ava — who am I speaking with?
Hi, it's Sarah Miller. I'd like to check my balance.
Happy to help. First I need to verify you — date of birth, last four of your SSN, and ZIP code?
March 14th 1990, 4821, and 94107.
Perfect, you're verified.
Your current balance is $1,240.50.
Hmm, that seems higher than I expected.
System-defined, audio, LLM-as-judge, and code-as-judge — all scored automatically.
Search across thousands of conversations to find patterns and outliers.
Issues highlighted inline with severity and the exact reason they failed.
Mix and match hundreds of checks across four judge types — from deterministic rules to LLM reasoning and raw audio analysis — all running on every conversation.
The metric library
Start from a curated library and add your own. Here's a sample of what ships out of the box.
Everything you need to understand call quality.
Full transcripts with inline issue highlighting — hallucinations, policy violations, and unauthorized actions flagged right where they happen.
Changed a prompt? Re-run the same metrics on the same batch and watch the scores move. Kick off multiple runs in parallel and compare them as they finish.
Each call is automatically tagged by the issues it hit — hallucination, latency, unresolved, and more — so you can filter, group, and triage the calls that need you first.
How it works
Every completed simulation and production call flows through the pipeline automatically — transcribed, evaluated, and scored across every judge.
Why it matters
Your agent confidently quotes policies that don't exist, promises discounts you don't offer, and gives medical advice it shouldn't. Without LLM evaluation, these slip through every manual review.
After a prompt change, response time goes from 1.2s to 2.8s. Completion rates drop 34%. You don't notice until the CSAT scores come in next month.
Your agent collects SSNs without reading disclosures, skips required disclaimers, and stores data it shouldn't. Each violation is a potential fine.
Connect your agent and get 100s of metrics on every call — automatically.