Co-Pilot

Ask your calls anything.

A natural-language co-pilot over every conversation, transcript, and metric. Ask in plain English and get an answer in seconds — with the exact calls it's based on.

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Nooruz zaman
nooruzzonline@gmail.com
Co-Pilot

Ask natural language questions about your call data.

New chat
Recent
Billing escalations last week
Latency outliers by agent
Most common topics this week
Refund requests this month
Calls ended by the customer
Silence & dead-air analysis
Which billing calls escalated last week, and why?

12 billing calls escalated in the last 7 days. The most common cause was the agent being unable to process a refund (7 calls), followed by failed identity verification (3). Escalations peaked Tuesday on the Billing Bot.

Escalations per day · last 7 days
840
2
8
3
4
2
1
0
MonTueWedThuFriSatSun
Sources · 12 calls
Billing Bot #call_9f3ax82kBilling Bot #call_8x4rt61wCollections Bot #call_2k9qd57tBilling Bot #call_5w8pe13r+8 more
Ask anything about your calls…
Ask
AutoDataExplore

Ask in plain English

No SQL, no dashboards to build. Type a question the way you'd ask a teammate.

Answers with citations

Every answer links to the exact calls and runs behind it — click through to the source.

Across every call

Production calls and test runs together — Co-Pilot reasons over your whole history.

Ask anything

From a vague hunch to a precise answer

Co-Pilot understands your calls, metrics, agents, and tags — so it can answer the kinds of questions that used to need an analyst.

Trends — how a metric is moving over time
Outliers — the best and worst calls on any dimension
Topics & themes — what customers are actually calling about
Root cause — why something spiked, with the calls to prove it
Trends over timeTrack any metric
How is latency trending this month?Resolution rate week over week
OutliersBest & worst calls
Which calls had the highest latency?Longest calls yesterday
Topics & themesWhat callers want
Most common topics this week?Why are customers calling?
Root causeExplain the spike
Why did escalations spike Tuesday?What caused the latency jump?

Two sources, one co-pilot

Production calls and test runs — together

Scope any question to live production calls, your scenario test runs, or both. Co-Pilot reasons over whichever source you point it at.

All sourcesObservability callsScenario runs

Production calls

Observability calls

Every real customer conversation your agents handled in production — transcripts, latency, outcomes, sentiment, and tags, all queryable.

Which production calls escalated this week?

Test & scenario runs

Scenario runs

Every simulated call from your batches and scenario suites — ask how a release behaved in testing before it ever reached a customer.

Did the new prompt pass the refund scenario?

…or keep it on All sources to search production and test together.

Try asking

Questions Co-Pilot answers every day

If your team asks it in standup, Co-Pilot can answer it from your calls.

⚡Latency
Which calls had the highest average latency?
🙋Interruptions
Where did the user interrupt the AI most?
💬Topics
What are the most common topics this week?
🔇Silence
Which calls had the most dead air?
📞Outcomes
Which calls were ended by the customer?
🚨Escalations
Why did escalations spike on Tuesday?
😊Sentiment
Which agent has the happiest customers?
🛡️Compliance
Did any call skip the required disclosure?
📉Trends
How is resolution rate trending this month?
🔁Repeat callers
Who called more than once this week?
💸Refunds
How many calls asked for a refund?
⭐Best calls
Show me our highest-rated calls
…or ask your own — Co-Pilot figures out the rest

More in Co-Pilot

More than a chat box — a workspace for understanding your calls.

Rich answers

Answers, not just walls of text

When the question calls for it, Co-Pilot replies with a table, a chart, or a trend — and always cites the exact calls behind it. Export any table to CSV, or click a cited call to open its transcript.

TextTables · CSV exportChartsCited calls
AnswerBased on 12 results

Refund requests drove 7 of 12 escalations, peaking Tuesday on the Billing Bot.

Escalations per day
MTWTFSS
Billing Bot #call_9f3ax82kBilling Bot #call_8x4rt61wCollections Bot #call_2k9qd57t+9 more
New chat
Recent
Billing escalations last week
Latency outliers by agent
Most common topics this week
Refund requests this month
Calls ended by the customer
History

Every conversation, saved

Co-Pilot is a conversation, not a one-shot search. Keep asking follow-ups in the same thread, and pick any past conversation back up right where you left it — every answer and its sources stay attached.

Follow-up questionsResume any threadSources stay attached

How it works

A question in, a cited answer out

1

Ask in plain English

Type any question about your calls — no query language, no setup.

2

Co-Pilot reads your calls

It searches every transcript, metric, tag, and run to find what matters.

3

Get a cited answer

A clear answer in seconds, with the exact calls it's based on.

Stop digging. Start asking.

Point Co-Pilot at your calls and get answers your whole team can trust.

Try Co-Pilot freeBook a demo