Co-Pilot reads every call and chat, finds why conversations go wrong, and surfaces the opportunities hiding in them. Ask in plain English and get a deep analysis, with the exact calls behind every number.
Ask natural language questions about your call data.
312 calls ended unresolved. Three fixable causes account for 71% of them. The biggest is a request the agent has no way to handle.
Reads every transcript in the period and returns exact counts.
Groups hundreds of calls into the few reasons that matter.
Turns objections, unmet requests, and agent mistakes into a ranked fix list.
Find out why each customer called, whether they got what they needed, and what got in the way. Across thousands of calls, in seconds.
Some questions only the transcripts can answer. Co-Pilot reads each one in the period, not a sample.
What Co-Pilot finds
Ask about any of these and get the calls behind every number.
What customers ask for that the agent can’t do.
What stops customers from saying yes.
Where the agent slips, and how often.
Why customers leave before the call is done.
What pushes conversations to a human.
What changed, and the calls that explain it.
Try asking
If your team asks it in standup, Co-Pilot can answer it from your calls.
Two sources, one co-pilot
Ask about live production calls, your test runs, or both.
Every real customer conversation your agents handled in production — transcripts, latency, outcomes, sentiment, and tags, all queryable.
Every simulated call from your batches and scenario suites — ask how a release behaved in testing before it ever reached a customer.
…or ask across both at once.
Share it, track it, or dig into the calls behind it.
Trends and breakdowns, with any table exported to CSV.
Open any cited call to read its transcript.
Turn a finding into a metric that runs on every new call.
Ask follow-ups and pick up any analysis where you left it.
How it works
Type any question about your calls — no query language, no setup.
It answers from what it already knows about your calls, or reads every transcript when it has to.
Get the reasons ranked by calls affected, with the calls behind each one.
Point Co-Pilot at your calls and chats and see what is costing you resolutions.